Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by Sadewa77 ("we", "us", "our", "Platform"), the operator of the online gambling and sports betting platform accessible at sadewa77.cam. This Policy applies to all registered users ("Player", "User", "you") and visitors to the Sadewa77 platform, including its website, mobile interface, and any associated services.

Sadewa77 is committed to protecting your privacy and handling your personal data with transparency, care, and in full compliance with applicable data protection obligations. This Policy explains the categories of personal data we collect, the purposes for which we process it, the parties with whom we may share it, how long we retain it, and the rights you hold in relation to your data.

By registering an account on Sadewa77 or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the platform and contact our support team to request account closure.

2 Definitions

The following terms have the meanings set out below throughout this Policy:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and online identifiers.
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure, transfer, or deletion.
• "Data Controller" — Sadewa77, which determines the purposes and means of processing personal data collected through the platform.
• "Data Processor" — any third party that processes personal data on behalf of Sadewa77 pursuant to a written data processing agreement.
• "Cookies" — small text files placed on your device by our platform to enable functionality, analytics, and personalisation features.
• "KYC" — Know Your Customer; the identity and document verification process conducted to confirm account eligibility and satisfy anti-money laundering obligations.
• "Sensitive Data" — a subset of personal data that warrants heightened protection, including financial account details, identification document numbers, and data relating to health or wellbeing where relevant to responsible gambling assessments.

3 Data We Collect

Sadewa77 collects the following categories of personal data from users of the platform:

4 How We Collect Your Data

Sadewa77 collects personal data through the following mechanisms:

4.1 Direct Collection

You provide data directly when you register an account, complete our KYC verification process, make a deposit or withdrawal, contact customer support, respond to promotions, or update your account settings. This includes information submitted via our registration form, document uploads, and live chat conversations.

4.2 Automated Collection

When you access and use the Sadewa77 platform, we automatically collect technical and usage data through server logs, cookies, pixel tags, and similar tracking technologies. This data helps us maintain platform security, analyse usage patterns, detect fraud, and optimise the user experience for Malaysian players across devices.

4.3 Third-Party Sources

We may receive personal data from third parties in limited circumstances, including: (a) payment processors and e-wallet providers such as Touch 'n Go, DuitNow, and FPX who transmit transaction confirmation data; (b) identity verification service providers engaged for KYC purposes; and (c) fraud prevention and anti-money laundering screening services.

5 Purposes of Data Processing

Sadewa77 processes your personal data for the following clearly defined purposes:

• Account Management: Creating, maintaining, and administering your registered account, including processing login authentication and account settings.
• Identity Verification (KYC): Verifying your identity and age (21+ requirement) in accordance with our legal obligations and platform integrity standards.
• Payment Processing: Facilitating deposits and withdrawals through supported Malaysian payment channels including Touch 'n Go eWallet, Boost, DuitNow, FPX, and major banks.
• Service Delivery: Enabling access to sports betting markets, live casino games, slots, and all other platform features.
• Customer Support: Responding to queries, resolving complaints, and providing technical assistance through our 24/7 support channels.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, unauthorised access, money laundering, and other prohibited conduct.
• Responsible Gambling Compliance: Monitoring player behaviour to identify signs of problem gambling, applying player-requested limits, and fulfilling our duty-of-care obligations.
• Legal & Regulatory Compliance: Meeting our obligations under applicable laws, including anti-money laundering regulations, data protection requirements, and any lawful requests from authorities.
• Platform Improvement: Analysing usage patterns and technical performance data to improve platform reliability, speed, and the overall player experience for users in Kuala Lumpur, Penang, Johor Bahru, and across Malaysia.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may withdraw your consent to marketing communications at any time.

6 Legal Basis for Processing

Sadewa77 processes personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and Sadewa77 — including account creation, payment processing, and game delivery — is undertaken on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with applicable laws, including KYC verification, anti-money laundering screening, and regulatory reporting, is undertaken on the basis of legal obligation.
• Legitimate Interests: Processing for fraud detection, platform security, responsible gambling monitoring, and internal analytics is undertaken on the basis of Sadewa77's legitimate interests, provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications and optional personalisation features is undertaken on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without prejudice to the lawfulness of processing carried out before withdrawal.

7 Data Sharing & Disclosure

Sadewa77 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

7.1 Payment Service Providers

We share transaction data with the payment processors and e-wallet operators necessary to facilitate your deposits and withdrawals — including Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank, CIMB Bank, and Public Bank. These providers receive only the minimum data required to process the relevant transaction.

7.2 Identity Verification Partners

To fulfil our KYC obligations, we engage regulated identity verification service providers. These providers process your submitted identity documents and verification data solely for the purpose of confirming your eligibility to use the Sadewa77 platform.

7.3 IT and Infrastructure Providers

We use third-party cloud hosting, content delivery, and security service providers to operate the platform. These providers act as data processors under binding contractual terms and may access personal data solely as necessary to provide their respective services.

7.4 Legal and Regulatory Authorities

Sadewa77 may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, court order, or in connection with the investigation of suspected fraud, money laundering, or other criminal activity.

8 Cookies & Tracking Technologies

Sadewa77 uses cookies and similar tracking technologies to operate the platform, maintain session security, analyse user behaviour, and deliver a personalised experience. The following categories of cookies are in use on our platform:

• Strictly Necessary Cookies: Essential for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without impacting core platform functionality.
• Functional Cookies: Store your preferences such as language settings, preferred game categories, and display options to improve your experience on return visits.
• Analytical Cookies: Collect anonymised usage data — such as pages visited, time on page, and navigation paths — to help us understand how players interact with the platform and identify areas for improvement.
• Security Cookies: Support our fraud detection and account protection systems by tracking unusual login patterns, device fingerprints, and session anomalies.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent access to core platform features. Analytical and functional cookies may be disabled without material impact on your ability to use the platform.

9 Data Retention

Sadewa77 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention guidelines apply:

• Account Data: Retained for the duration of the active account and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Financial and Transaction Records: Retained for a minimum of 7 years following the date of the transaction, in accordance with financial record-keeping requirements.
• KYC Documentation: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Customer Support Communications: Retained for up to 3 years from the date of the interaction, or longer if the communication relates to an unresolved dispute or legal matter.
• Marketing Consent Records: Retained for the duration of the marketing relationship and for 2 years following withdrawal of consent, as evidence of the consent obtained.
• Technical and Usage Data: Aggregated and anonymised analytical data may be retained indefinitely; identifiable technical data is typically retained for 12 months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

10 Data Security

Sadewa77 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage of sensitive personal data, including identity document references and financial account identifiers.
• Role-based access controls ensuring that only authorised personnel can access personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of our platform infrastructure.
• Intrusion detection systems and real-time monitoring for suspicious activity, including unusual login patterns from Malaysian IP addresses and overseas access to accounts normally used within Malaysia.
• Incident response procedures for detecting, reporting, and managing personal data breaches in a timely manner.

While Sadewa77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. We encourage you to maintain the confidentiality of your account credentials and to notify us immediately if you suspect any unauthorised access to your account.

11 Your Data Rights

As a registered user of the Sadewa77 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 15 of this Policy.

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold. Account holders can update most profile details directly through the account settings section of the platform.
• Right to Erasure: Subject to our legal retention obligations (particularly in relation to anti-money laundering and fraud prevention record-keeping), you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while an inaccuracy is being investigated or where you have objected to processing and a decision is pending.
• Right to Data Portability: You have the right to receive a copy of the personal data you provided to us in a structured, commonly used, machine-readable format, and to transmit that data to another data controller where technically feasible.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing undertaken on the basis of legitimate interests, subject to our demonstrating compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

12 Children & Minors

The Sadewa77 platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21.

During the registration process, all applicants are required to confirm that they are aged 21 or older. Where there are reasonable grounds to believe that a registered account belongs to a person under 21 years of age, that account will be suspended immediately, any balance will be frozen pending investigation, and the matter will be handled in accordance with our age verification procedures.

If you believe that Sadewa77 has inadvertently collected personal data from a minor, please contact us immediately using the contact details in Section 15. We will take prompt steps to verify the allegation and, if confirmed, to delete the relevant data and close the account. 21+

13 International Data Transfers

In the course of operating our platform, some of your personal data may be transferred to, or processed by, servers or service providers located outside of Malaysia. This may occur, for example, when we use international cloud infrastructure providers or engage identity verification or payment processing partners with operations in other jurisdictions.

Where such transfers occur, Sadewa77 takes appropriate steps to ensure that your personal data receives a level of protection equivalent to that which it would receive under applicable Malaysian data protection standards. Such steps include implementing contractual data transfer mechanisms, selecting service providers with recognised security certifications, and conducting due diligence on the data protection practices of receiving organisations.

14 Amendments to This Policy

Sadewa77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, platform features, or regulatory requirements. The "Last Updated" date at the top of this document will be revised accordingly each time a material change is made.

Where changes to this Policy are material — meaning they substantively affect how we collect, use, or share your personal data — we will notify registered Players via the email address associated with their account or by displaying a prominent notice on the platform prior to the changes taking effect.

Your continued use of the Sadewa77 platform following the effective date of any amendment to this Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed of any updates.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Sadewa77 handles your personal data, please contact us through the following channels. We are committed to responding promptly and transparently.

• Email: [email protected] — for data access requests, erasure requests, consent withdrawal, and privacy-related complaints. Please include "Privacy Request" in the subject line to ensure your message is routed to our data protection team.
• Live Chat: Available 24/7 directly through the Sadewa77 platform. Our support agents can assist with general privacy questions and direct formal requests to the appropriate team.
• Written Correspondence: For formal complaints or notices, you may submit your request in writing through our live chat and request escalation to our data protection officer.

We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days. For further information about your rights and available remedies, please also consult our FAQ page.